Returns & Exchanges

Returns

 

We want all of our customers to be satisfied with their purchases. Most merchandise may be returned for a full refund (minus shipping costs) within 7 days of delivery for items purchased through our website. Items purchased in-store, may be returned for store credit only. Product must be unused, unworn, unwashed, tags attached, and in original packaging. Returns must be pre-authorized by contacting us at info@heartmercantile.com.

Returns must be properly packed, and sent at the customer's expense to Heart Mercantile, ATTN: Returns, 504 E. 5th St. Dayton, Ohio 45402

Please include the original packing slip with your return. It is recommended that you insure your package, as we are not responsible for items that are lost or damaged in the mail. Once we receive the package, we will credit the original form of payment within five business days. Your banking institution may take additional time to process and post the transaction to your account once they have received this information. Items that arrive to Heart Mercantile damaged in any way will not be refunded.

Sale items and special order items cannot be returned, exchanged, or refunded.

If you are unsure of whether or not an item can be returned, please call us at (937) 938-5828, or feel free to email us at info@heartmercantile.com

Damages & Defects

If your item is delivered and is damaged, please contact us within 3 business days of delivery. Inspect your items immediately upon delivery. Any damages to packaging or products must be noted with the shipper at the time of delivery in order for us to process a damage claim. Keep all damaged packaging materials including the box in which the shipment arrived along with all inside contents. If packaging materials are not kept, we cannot process a damage claim with the carrier.

If you have a package that arrives damaged, please let us know immediately by calling (937) 938-5828 or email at info@heartdayton.com. Please provide images of the damaged products. Claims received after 3 business days of delivery will not be processed.

 

Sales Tax

7.25% sales tax will be charged to orders billed within Ohio.

Recycling

Heart Mercantile tries to recycle as much as possible when shipping. This means that, when possible, orders arrive in a box that has been appropriated from a previous shipment and that packing materials such as bubble wrap, tissue, and popcorn have also been reused. We appreciate any effort that you too can make to reuse our shipping materials and/or recycle them.